FAQ


 

How will my HeartGram(s) be delivered?

On Valentine’s Day, HeartPress employees and volunteers will be out and about around the core of downtown Victoria delivering your HeartGrams to select business locations. If you choose not to have your HeartGram delivered and would prefer to pick it up, you will be able to do so at many distribution partners. View the complete partner distribution list here (add link).

What businesses are HeartGrams delivered to?

HeartGrams will be delivered to businesses residing in the core of downtown Victoria. Please see the map for a comprehensive view of our downtown delivery area. Please bear with us - we're a small team!

Are HeartGrams delivered residentially?

Unfortunately, we are not doing residential deliveries this year. Of course, you are still welcome to order a HeartGram for your Valentine and pick it up at one of our distribution partners (or have it delivered to your office!).

How much does shipping and delivery cost?

Shipping and delivery is at no cost to you. Half the fun of gifting a HeartGram is that it will surprise the lucky receiver on Valentine’s Day.

Why isn't the charity I want to donate to on the list?

Of course, there is never a bad cause. But to keep things local, we've partnered with Victorian charities.

How will the charity I selected receive my donation?

On Valentine’s Day, HeartPress PR will be giving the donations to the charity you selected.

Do you offer refunds?

Sorry, all orders are final. If you do have any questions or concerns please contact us.

Can I order more than one Heart-Gram at a time?

Yes! You'll have a chance to personalize each HeartGram on the product page before adding it to your cart. You are able to add multiple products to your cart before checking out. Careful, things might get a little competitive at the office--You go Glen Coco!

Are you having issues ordering a HeartGram?

Please contact us with your order number and any details, and we will respond as quickly as we can with further instructions.

Have a question that hasn’t been answered?

Please contact us and we will respond as soon as we can.